Voice logging
Have you ever had a client question what was said to them over the telephone?
Voice logging or the ability to record telephone calls is an important and very effective tool to resolve disputes.
It is also a very effective tool used to train telesales people or sales professionals in correct and effective telephone skills.
Voice loggers can record both internal and external calls providing indisputable proof of what was said to whom and when.
Voice logging is a very useful addition to telephone management systems, where behavior can be tracked and then the actual conversation revisited.
The Truelog system becomes
- An accurate record, replacing paper based transactins
- Unequivocal dispute resolution tool
- Effective means to reduce private calling
- Productivity improvement tool
- Effective sales performance and measurement tool
- Fraudulent activity watchdog
The Samsung range of switchboards have call logging facilities as add-on features. Ensure that your business is prepared for the future.